Frequently Asked Questions
Are QMS products cruelty-free?
Yes, QMS products are cruelty-free and do not test on animals. They also prioritize safe, scientifically-backed formulations.
What makes QMS Medicosmetics different from other skincare brands?
QMS uniquely combines medical-grade collagen technology, advanced formulations rooted in science, and personalized skincare solutions designed to treat underlying causes, not just symptoms. Their products are clinically proven for efficacy.
Why does QMS recommend the daily use of fruit acids and collagens?
Because cell regeneration decreases over time. Fruit acids counteract this and collagens firm up the skin at the same time. The skin starts losing its firmness from the age of 21 and this effect gets much more pronounced after the menopause.
Why do I need a toner?
A facial toner removes the last residues from the skin surface that the cleansing product did not remove. The toner optimises the pH level of the skin and prepares it for the absorption of active ingredients.
When will I first notice the results of a QMS routine?
The skin needs 120 days to regenerate (the regeneration of skin cells takes 4 x 28 days). But the first results will be visible after one month. Of course, this depends very much on the original condition of the skin.
How often should I receive a QMS treatment?
It is dependent on your skin condition, but we recommend in general every 4 to 6 weeks. The algae modelage is a very important component in the QMS system because it optimises moisture absorption.
What does collagen do for my skin?
Collagen is one of the most important proteins in the human body. Among the factors that control the moisture content of the skin, collagen is responsible for 60% of this process. The skin produces less collagen as we age, which is why collagen balancing is absolutely vital for maintaining the functionality, elasticity and suppleness of the skin. The skin stays young and radiant.
Can QMS products be combined?
Absolutely—products are designed to complement each other. For instance, using Active Exfoliant followed by a Collagen Serum enhances overall effectiveness.
What are AHAs, and how do they benefit my skin?
Alpha Hydroxy Acids (AHAs), such as Glycolic, Lactic, and Citric acids, exfoliate the skin by removing dead cells, smoothing texture, reducing pigmentation, and stimulating cell renewal for brighter, healthier skin.
Do any QMS products contain allergens like nuts or gluten?
Certain products include nut-derived oils (e.g., almond oil, shea butter) and wheat extracts. Always check ingredient lists provided and consult with your aesthetician or skincare advisor if you have allergies.
What skin types are QMS Medicosmetics products suitable for?
QMS Medicosmetics products cater to a broad range of skin types, including sensitive, mature, dehydrated, oily, and problematic skin. Specific suitability details are listed in the product descriptions.
What’s unique about the QMS collagen formulation?
QMS uses highly advanced, skin-identical collagen technology (NEOTEC A15® Complex) combined with multi-dimensional hyaluronic acid, significantly improving skin texture and hydration.
QUESTIONS ABOUT DELIVERY & SHIPPING
WHAT IS THE DELIVERY TIME?
We offer a delivery time of 1-3 business days. Once your order is received, we'll send your package on its way.
HOW DO I CREATE A RETURN?
We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return. Returns must be made within thirty (30) days of receipt of the Product. All returned Product(s) must be in their original packaging, in perfect condition, unused, unopened and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). Any personalized or altered products, or products that are returned damaged, used, incomplete, will not be refunded and will only be returned to you at your request and expense. To begin a return, contact Customer Service at customerservice@dqmsmedicosmetics.com. You will be refunded to the original form of payment within fourteen (14) days of receipt of your returned product(s).
WHAT SHOULD I DO IF MY ORDER IS DAMAGED?
Open defects, incorrect deliveries, and quantity discrepancies of the delivered goods must be reported in writing as soon as possible after receipt. Hidden defects must be reported to us in writing within the statutory warranty period after their discovery.
